FAQ's

From receipt of order to completion of the installation is on average ten to fourteen working days. Naturally we try to  accommodate our customers’ needs and will in all cases attempt to make the installation as convenient to our customer’s needs as possible.

Residential installation costs can be found on our residential security page. If you require a more bespoke security solution, we would be happy to have one of our security surveyors visit your property. Please contact us for further information.

A key holder is nominated third party that can attend your property in your absence in line with your local Police Service Policy.

The nominated key holder must: have a telephone and must be capable of attending within twenty minutes of being notified, have their own transport to ensure prompt attendance.

If you have a monitored alarm system, then yes you require key holders.

A URN is a Unique Reference Number. This number is issued by the Police and is now a mandatory requirement for monitored systems that require the Police service to attend the property. 

A URN is not required if you only require us to notify your nominated keyholder should we receive an alarm activation from your premises.

We would advise that you upgrade your system to be monitored as you then have two distinct advantageous options, police response or key holder response. You choose which type of monitoring you require and MSI will upgrade and design your system accordingly.

Yes. The MSI alarm receiving centre (ARC) control room is manned 24 hours away 365 days a year by highly trained staff with direct links to both the Police and Fire Service.

NACOSS GOLD , has been rebranded as NSI GOLD and is the highest standard of  accreditation attainable in the security industry. MSI have no less than 4 Gold awards for Intruder Alarms, Access Controls and CCTV, along with our state of the art Alarm Receiving Centre (ARC).

Yes, a backup battery, which allows up to eight hours back up, is fitted as standard to all MSI intruder alarm systems.

Each MSI alarm system is fitted with an eight hour backup battery, which allows the system to function fully in the event of a  mains power failure.

You should inform MSI in writing immediately if you require any changes to be made. Or you can use our “Change of Keyholders” form to provide us with your change of details online.

You are able to download a selection of manuals and user instructions from here. If the manual you require is not listed or available, please use the FAQ form below to contact us.

Yes. Contact our accounts department to discuss the various options available.

Please telephone 01492 860050 ext 205

Yes, you can find the various payment options on our customer service payment page, or contact our accounts department to discuss the various options available.

Please telephone 01492 860050 ext 205

MSI offer an assortment of flexible finance packages tailored to suit your own personal requirements. These packages are  subject to terms & conditions and associated credit checks.